ph789 Privacy Policy

ph789 ("we," "us," or "our") operates the online casino platform accessible at ph789.app (the "Platform"). We are committed to protecting the privacy and personal data of every Filipino player who registers, visits, or interacts with our Platform. This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

This Privacy Policy applies to all personal data collected by ph789 through the Platform, our mobile applications, customer support channels, and any other touchpoints through which you interact with ph789. It covers how we collect, use, store, share, and protect your personal information, as well as the rights available to you as a data subject.

By registering an account on ph789 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the ph789 Platform immediately.

ph789 collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected and processed. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you meet the 21-year minimum age requirement)
• Gender
• Nationality and country of residence
• Residential address (including barangay, city/municipality, province, and ZIP code)
• Valid email address
• Mobile number (Philippine mobile number preferred)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents such as a Philippine passport, driver's license, SSS ID, PhilHealth ID, UMID, or Voter's ID
• Proof of address documents (e.g., utility bill, bank statement issued within the last three months)
• Selfie or live photo for facial verification purposes, where required

2.3 Financial & Transaction Data

• GCash or PayMaya account details (mobile number linked to the e-wallet)
• Bank account details for BPI, BDO, Metrobank, or other participating Philippine banks
• Visa or Mastercard details (card number, expiry, and billing address — stored in tokenized form only)
• Deposit and withdrawal transaction history
• Wagering history and game activity records
• Bonus and promotion redemption records

2.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Login timestamps and access logs
• Cookie identifiers and similar tracking data (see Section 7)

2.5 Communications Data

• Records of your communications with ph789 customer support via live chat, email, or other channels
• Feedback, survey responses, and complaints submitted to ph789
• Marketing preferences and communication opt-in/opt-out records

ph789 uses the personal data we collect for the following specific, legitimate purposes:

ph789 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or as otherwise required by Philippine law.

Under the Philippine Data Privacy Act of 2012, ph789 processes your personal data on the following lawful bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your ph789 account, process your deposits and withdrawals, and provide access to our gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act itself.
• Legitimate Interests: Processing is necessary for ph789's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — ph789 relies on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ph789 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data only in the following circumstances:

1. Payment Processors and E-Wallet Providers: To process your deposits and withdrawals, ph789 shares necessary financial data with payment service providers such as GCash, PayMaya, BPI, BDO, Metrobank, and card payment processors. These providers are contractually bound to process your data only for the purpose of completing your transactions and in compliance with applicable Philippine financial regulations.
2. KYC and Identity Verification Providers: ph789 may engage third-party identity verification services to assist with KYC compliance. These providers process your identity documents and biometric data solely for verification purposes under strict data processing agreements.
3. Regulatory and Law Enforcement Authorities: ph789 is legally required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities when required by law, court order, or regulatory directive.
4. Technology and Platform Service Providers: ph789 uses third-party technology providers for cloud hosting, cybersecurity, customer support software, and analytics. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than providing services to ph789.
5. Game Content Providers: Certain game providers may receive anonymized or pseudonymized gameplay data for the purpose of game performance monitoring and RNG certification. No personally identifiable information is shared with game providers beyond what is strictly necessary.
6. Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of ph789's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Privacy Policy. You will be notified of any such transfer in advance.

All third parties with whom ph789 shares personal data are required to maintain appropriate technical and organizational security measures and to process your data only in accordance with ph789's instructions and applicable Philippine data protection law.

ph789 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, ph789 will securely delete or anonymize your personal data in accordance with NPC-approved data disposal procedures. Where anonymization is not technically feasible, data will be securely destroyed.

ph789 uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the Platform to enhance your user experience, maintain session security, and analyze how the Platform is used. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and last-used payment method — to provide a more personalized experience on ph789.
• Analytics Cookies: ph789 uses analytics cookies to understand how players navigate and use the Platform. This data is collected in aggregated, anonymized form and is used solely to improve Platform performance and user experience.
• Marketing Cookies: With your consent, ph789 may use marketing cookies to deliver relevant promotional content about ph789 games and offers. These cookies track your interactions with ph789 marketing materials.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph789 Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

ph789 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your device and the ph789 Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal data stored in ph789's systems — including financial account details and identity documents — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within ph789 is restricted on a strict need-to-know basis. All staff with access to personal data undergo background checks and regular data privacy training.
• Two-Factor Authentication (2FA): ph789 offers and encourages the use of two-factor authentication on player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: ph789's systems and infrastructure are subject to regular penetration testing and security audits by qualified cybersecurity professionals.
• Incident Response: ph789 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, ph789 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected data subjects without undue delay.

While ph789 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ph789 account credentials and for notifying ph789 immediately if you suspect unauthorized access to your account.

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by ph789:

1. Right to Be Informed: You have the right to be informed of how your personal data is collected, used, stored, and shared. This Privacy Policy fulfills ph789's obligation to inform you.
2. Right to Access: You have the right to request a copy of the personal data ph789 holds about you, along with information about how it is being processed. ph789 will respond to access requests within fifteen (15) business days.
3. Right to Rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal data ph789 holds about you. You may update certain account information directly through your ph789 account settings, or by contacting our support team.
4. Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, or where processing is unlawful. Please note that this right is subject to ph789's legal retention obligations under PAGCOR and AMLA regulations.
5. Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to ph789's overriding legal obligations.
6. Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller where technically feasible.
7. Right to Lodge a Complaint: If you believe ph789 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact ph789's Data Protection Officer (DPO) using the contact details provided in Section 13 of this Privacy Policy. ph789 will verify your identity before processing any data subject rights request to protect against unauthorized access to your personal data.

The ph789 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online casino gaming. ph789 does not knowingly collect personal data from individuals under the age of 21.

If ph789 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete all associated personal data, and return any deposited funds in accordance with applicable PAGCOR guidelines. Any winnings accrued by an underage account will be forfeited.

ph789 primarily stores and processes your personal data within the Republic of the Philippines. However, certain service providers engaged by ph789 — such as cloud infrastructure providers and cybersecurity vendors — may process data in data centers located outside the Philippines.

Where personal data is transferred outside the Philippines, ph789 ensures that such transfers are carried out in compliance with the Data Privacy Act of 2012 and NPC regulations on cross-border data transfers. Specifically, ph789 requires that:

• The recipient country provides an adequate level of data protection as recognized by the NPC, or
• Appropriate safeguards are in place, such as standard contractual clauses approved by the NPC, binding corporate rules, or other legally recognized transfer mechanisms.

ph789 will not transfer your personal data to jurisdictions that do not provide adequate data protection without first obtaining your explicit consent or as otherwise permitted by Philippine law.

ph789 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or PAGCOR regulatory requirements. The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how we process your personal data — ph789 will notify you by email to your registered address or by a prominent notice on the Platform prior to the changes taking effect. Your continued use of the ph789 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

We recommend that you review this Privacy Policy periodically to stay informed of how ph789 is protecting your personal data. If you have any questions about changes to this Privacy Policy, please contact our Data Protection Officer.

ph789 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO using the details below:

Data Protection Officer — ph789
Email: [email protected]
General Support: [email protected]
Live Chat: Available on the ph789 Platform after logging in.
Response Time: Within 15 business days for data subject rights requests.

If you are not satisfied with ph789's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.